Refund policy

Return & Refund Policy

Thank you for shopping at boyalascoprints. We want you to be completely satisfied with your purchase. Please read our policy below to understand our return and refund process.

1. Return Window
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. How to Initiate a Return
To start a return, please contact us via email at info@boyalascoprints.com or call us by phone at +1 (608) 921-8376.

If your return is accepted, our customer support team will provide specific packaging instructions and tracking requirements. Items sent back to us without first requesting an official return will not be accepted.

Please mail your authorized returns to our main business address:
456 Johnson Street, Janesville, Wisconsin, 53548

3. Damaged, Defective, or Wrong Items
Please inspect your order immediately upon arrival. Contact us within 30 days of delivery if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and fix it immediately. For verified damaged, manufacturing defects, or defective products, boyalascoprints will fully cover the return shipping costs and provide a replacement or a full refund.

4. Exchanges and Buyer's Remorse (e.g., Wrong Size/Color)
If you wish to exchange an item or return it due to buyer's remorse (such as ordering the wrong size, wrong color, or changing your mind), the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.
* Please note: For returns or exchanges due to buyer's remorse, the customer is responsible for paying the return shipping fees and arranging the courier layout.

5. Return Fees & Costs
* Restocking Fees: boyalascoprints does not charge any restocking fees.
* Return Shipping Costs for Defective Items: Covered entirely by boyalascoprints.
* Return Shipping Costs for Buyer's Remorse: Paid directly by the customer.

6. Refunds Process
We will notify you via email once we’ve received and inspected your return package, and let you know if the refund was approved or rejected. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take additional processing time for your bank or credit card company to post the refund to your financial statement.